Hewlett-Packard JetAdmin for OS/2

╔═══════════════════════════════════════════════════════╗ ║ ║ ║ Hewlett-Packard JetDirect ║ ║ ║ ║ JetAdmin for OS/2 Version A.03.10 ║ ║ ║ ║ README ║ ║ ║ ╚═══════════════════════════════════════════════════════╝ Please review this document prior to installing the Hewlett-Packard JetAdmin for OS/2 software. It contains information not included in the manuals. Table of Contents 1.0 Introduction 1.1 What's New In This Version 2.0 Installation 2.1 Required Files 2.2 Supported Configurations 2.3 Pre-Installation 2.4 Installation Procedures 2.5 Installation - New JetInst Feature 2.6 Installation Notes 3.0 Port Settings 3.1 Creating Ports 3.2 Port Settings Options 3.3 Filtering the Printer List 3.4 Accessing Ports from Client Workstations 4.0 Remote Control Panel 4.1 Opening the Remote Control Panel 4.2 Administrator Options 4.3 Administrator Options - SNMP Community Name 4.4 User Options 5.0 Supported Printers 6.0 TCP/IP 6.1 Assigning IP Addresses 6.2 TCP/IP Printer Discovery Options 6.3 Advanced TCP/IP Printer Discovery Options 7.0 IEEE 802.2 (DLC) Tuning Adjustments 8.0 Printer Drivers 8.1 Automatic Driver Installation 9.0 Enhanced Spooler 10.0 Redirecting LPT Ports 11.0 LaserJet 5Si High Capacity Output (HCO) 12.0 Known Defects 13.0 Troubleshooting 14.0 Technical Assistance 15.0 Legal Statements 15.1 Trademark Notices 15.2 Software License 15.3 Copyright ********************************************************************* * * * 1.0 Introduction * * * ********************************************************************* HP JetAdmin for OS/2 Warp is a network printer administration and management tool which provides remote administration of Hewlett-Packard network printers. With Hewlett-Packard JetAdmin for OS/2, network administrators can manage network printers from their desks. Bi-directional communication allows administrators and users to receive printer and job status at their desks. Bi-directional communications enable the following: - True end of job, which means that the print job is not removed from the OS/2 print spooler until the printer confirms that the job printed successfully. - Extended printer status, which includes "cover open," "page printed," and "out of paper." - Changes to settings in a printer from the OS/2 remote control panel application. The two main components of JetAdmin for OS/2 Warp are the Port Settings and the Remote Control Panel. The Port Settings allows administrators to install and configure ports for Hewlett-Packard network printers. The Remote Control Panel, also known as the Printer Panel, allows administrators to view and change printer default settings -- without leaving their desks. ********************************************************************* * 1.1 What's New In This Version * ********************************************************************* The following enhancements have been made in this version of JetAdmin for OS/2. - Support for Symmetric Multiprocessors (SMP) - New "JetInst.exe" feature added - Support for SNMP Community Name A companion product, HP Web JetAdmin is now available for OS/2 Warp. This product enables the management of HP JetDirect connected printers through the corporate intranet, via a standard web browser. For more information, visit http://www.hp.com/go/webjetadmin ********************************************************************* * * * 2.0 Installation * * * ********************************************************************* ********************************************************************* * 2.1 Required Files * ********************************************************************* Before installing HP JetAdmin for OS/2 Warp , you will need to obtain and install SpoolerPak version 8.253 or greater. This SpoolerPak is available from HP's web site at http://www.hp.com/go/jetadmin The HP JetAdmin for OS/2 Warp software contains the following files: HPDBCS.DLL HPPD.HLP HPPD.PDR HPPDEX.EXE HPPROT.CNV HPRCP.HLP HPRCP.DLL HPRCPEX.EXE JETINST.EXE SYSLEVEL.HPJ README ********************************************************************* * 2.2 Supported Configurations * ********************************************************************* Certain configurations of IBM OS/2 Warp and IBM LAN Server are required for the Hewlett-Packard JetAdmin for OS/2 software to work properly. Supported NOS Configurations IBM OS/2 Warp 3.0 and LAN Server 4.0 IBM OS/2 Warp Connect IBM OS/2 Warp Server IBM 0S/2 Warp Server on SMP Hardware IBM OS/2 Warp 4.0 Supported Protocols IBM IEEE 802.2 (DLC) IBM TCP/IP version 3.0 and above NOTE: When using TCP/IP with LAN Server 4.0, the TCP/IP 2.0 CSD UN64092 or greater must be applied. Additional Requirements: The IBM SpoolerPak version 8.253 or greater must be installed. Unsupported Configurations: Hewlett-Packard JetAdmin for OS/2 Warp is not supported with versions of OS/2 prior to OS/2 Warp 3.0. Hewlett-Packard JetAdmin for OS/2 Warp is not supported with versions of LAN Server prior to LAN Server 4.0. ********************************************************************* * 2.3 Pre-Installation * ********************************************************************* If you are currently running Hewlett-Packard JetAdmin for OS/2, there is no need to make any changes to your existing printer and port configurations. If this is a new install, and you are planning on using the IEEE 802.2 (DLC) protocol to configure printers, see section 7.0 for DLC resource requirement information. If you are running the Hewlett-Packard HPRedirector printer solution, also known as HP Install and Setup Utilities for LAN Server, you must remove or disable it prior to installing JetAdmin for OS/2 Warp. To remove HPRedirector: Use the setup program SETUP.EXE in the HPNETPRN directory and remove all printers that appear. Remove the CONFIG.SYS line that runs HPREDIR.EXE. Remove the HPNETPRN directory. Shut down and reboot To disable HPRedirector: Comment out the CONFIG.SYS line that runs HPREDIR.EXE Deselect all HP network-attached ports in your existing print objects. (these are the ones that begin with \PIPE\). Shut down and reboot. ********************************************************************* * 2.4 Installation Procedures * ********************************************************************* Install the IBM SpoolerPak. Make certain to reboot as a part of the SpoolerPak Installation. Install JetAdmin version A.03 using the JETINST.EXE program as follows: (see 2.5 Installation Notes) JETINST <sourcedrive>: <bootdrive>: <option> Example JETINST D: C: HP Where: <sourcedrive> is the letter of the drive where the install files are located. <bootdrive> is the OS/2 boot partition where JetAdmin is to be installed. <option> can be one of the following: CLIENT - Install the client software components only HP - Install as a print server (default) NOTE: Shutdown and reboot to complete the install process. See Section 2.5 for New JetInst Feature. ********************************************************************* * 2.5 Installation - New JetInst Feature * ********************************************************************* The new feature allows an administrator to override the default protocol. Previously both DLC and TCP/IP protocols were enabled for installation. When installed on an SMP machine the DLC protocol will not be enabled. The new syntax added to the JetInst.exe utility follows: JETINST <option> <option> can be one of the following: /u skips the install process /p:display displays installed protocols /p:tcp enables TCP/IP protocol /p:dlc enables DLC protocol /p:notcp disables TCP/IP protocol /p:nodlc disables DLC protocol Example Jetinst /p:nodlc Result: Installs JetAdmin and disables DLC protocol (even if available) Example Jetinst /u /p:tcp /p:display Result: Skips installation and enables TCP/IP protocol followed by display of new protocols enabled. Example Jetinst /u /p:display Result: Displays protocols currently enabled. ********************************************************************* * 2.6 Installation Notes * ********************************************************************* 1. The Spooler is disabled as part of the installation process. JETINST will re-enable the spooler when the installation is complete. 2. Each drive letter must be followed by a colon. 3. The file JETINST.EXE must be located in the same directory as the install files. 4. A logfile, JETINST.LOG, is created the directory where the install files are located. This logfile contains the installation information displayed on the monitor during installation. ********************************************************************* * * * 3.0 Port Settings * * * ********************************************************************* Hewlett-Packard Network Ports are created using the Port Settings interface. An HP Network Port, used in place of an LPT port, redirects output to a Hewlett-Packard network printer. The following steps outline the creation and management of HP Network Ports. ********************************************************************* * 3.1 Creating Ports * ********************************************************************* Use the following steps to create a Hewlett-Packard Network Port: 1. Click on the printer object with the right mouse button. NOTE: If you do not have print objects for your network-connected printers, create them using the printer template in the Templates folder. 2. Select Settings (Properties in Warp 4) 3. Select the Output Port tab. 4. Select the Install New Port push button. 5. When the Install New Port dialog appears, select the HP Network Port icon and then click on the Install push button. 6. Type the name of the port in the Port Name dialog box. You can use the default name or type a unique name for the port. NOTE: The only method of changing a port name is to delete the port and then recreate it using the new name. 7. Click OK to open the Port Settings Dialog. 8. Highlight your printer in the list. The LAN H/W Address on a self test from your printer or JetDirect external print server is displayed in the Address field. NOTE: You may filter the list by pressing the filter icon found in the toolbar at the top of the screen. 9. Click the "Replace" push button. The selected address is now the configured address for this port. 10. Select the "OK" push button. 11. When focus is returned to the printer object Settings, select the newly created port. 12. Close the Printer Settings to enable the new HP Network Port. ********************************************************************* * 3.2 Port Settings Options * ********************************************************************* 1. The port settings interface is opened by double-clicking on the port. The port can be accessed either through the printer object or through the Spooler Port view. 2. The Port Options page shows the current port status. 3. The Printers page displays the available Hewlett-Packard network connected printers. See section 3.3 or the on-line help for more information on filtering the printer list. 4. The Server Options page shows current settings for the network adapter(s) in the server. JetAdmin supports up to four network adapters per server. 5. The Log page displays the contents of the error log. NOTE: The error log file, HP.LOG, is a binary file. It can not be read directly. 6. The TCP/IP page allows administrators to set TCP/IP discovery options. This page is only available at the server. 7. The DLC page allows administrators to configure DLC discovery options. ********************************************************************* * 3.3 Filtering the Printer List * ********************************************************************* If a large number of printers are shown in the printer list, it is helpful to filter the list. Three filter options are available*. 1. Open the Port Settings as described in section 3.2 and select the Printers page. 2. Select the Filter Icon from the Toolbar. 3. Select the appropriate filter from the drop-down menu. The view can be set back to default by clicking on the filter icon and selecting "clear all". NOTE: Filter settings are returned to default (none) when the Port Settings page is closed. *A fourth filter option, Adapter, is available if JetAdmin detects more than one network adapter in the server. This option applies to IEEE 802.2 (DLC) only.) ********************************************************************* * 3.4 Accessing Ports from a Client Workstation * ********************************************************************* HP JetAdmin for OS/2 Warp allows an administrator to access and view ports remotely from any OS/2 Warp client machine on the network. New ports can not be created from the client workstations. New ports must be installed from the server. The Port Settings page is invoked from a client workstation through the Network Printer object. The Port Settings interface is invoked as described in section 3.2. In order to access the network printer port settings remotely, the following conditions must be met: 1. JetAdmin for OS/2 Warp must be installed on the server and the client. 2. The client machine must be of a supported configuration. (See Section 2.2 Supported Configurations) 3. The user must have administrator privileges on the network. In addition, the client machines must have access to the port driver at the server. This is done by one of two methods: 1. The domain is checked for an alias PRINTDRV at the server for the directory that contains the HP Network Port Driver (HPPD.PDR). If this is the same directory used for driver distribution, the port driver HPPD.PDR must be in this directory. Or: 2. The server will be checked for a directory share named PRINTDRV pointing to a directory that contains HPPD.PDR. ********************************************************************* * * * 4.0 Remote Control Panel * * * ********************************************************************* The remote control panel in JetAdmin for OS/2 Warp allows administrators to control printer default settings and enable/disable protocols on the HP JetDirect Print Server. ********************************************************************* * 4.1 Opening the Remote Control Panel * ********************************************************************* The remote control panel is opened through any one of three methods. 1. From the Printer Object 1. Right-mouse click on the printer object on the desktop 2. Select Printer Panel 3. Select HP Printer 2. From the Output Port Page 1. Right Mouse Click on the Printer Object 2. Choose Settings 3. Choose the Output Port Tab 4. Right Mouse click on the port 5. Select Printer Panel 6. Select HP Printer NOTE: An alternative method is to open the Spooler port view and follow steps 4-6. 3. From the Port Settings 1. Open the Port Settings as described in section 3.2 2. Select the Port Options Page 3. Select the Remote Control Panel Icon (far left icon) from the Toolbar at the top of the screen. ******************************************************************** * 4.2 Administrator Options * ********************************************************************* Administrators can access the full Remote Control Panel from client machines or from the server. This allows control of printer settings just as at the server or from the printer's physical control panel. In order to access and change settings to the network printer via the remote control panel, the following conditions must be met: 1. JetAdmin for OS/2 must be installed. (Server or Client option.) 2. The client machine must be of a supported configuration. (See Section 2.2 Supported Configurations) 3. The user must have administrator privileges on the network. (See also 4.3 User Options.) ********************************************************************* * 4.3 Administrator Options - SNMP Community Name * ********************************************************************* A new capability has been added to allow administrators to specify a SNMP "Set" Community Name to be used by the software when communicating with a JetDirect Device. Administrators may access and change SNMP information such as system contact and location settings through the Remote Control Panel: 1. If the JetDirect Device supports "Set" Commands 2. The user has administrator privileges on the network. (See also 4.3 User Options.) 3. The user/administrator knows the "Set" Password 4. If the "Set" Community Name used in the SNMP commands is correct. ********************************************************************* * 4.4 User Options * ********************************************************************* A user without administrator privileges may access the remote control panel to view printer status. Non-administrators can only access the printer status page. ********************************************************************* * * * 5.0 Supported Printers * * * ********************************************************************* The following printers are supported in a bi-directional mode: HP LaserJet 4, 4Plus, 4Si, 4SiMX, 5, 5N, 5M, 5Si, 5SiMX, 5Si Mopier HP Color LaserJet, Color LaserJet 5 HP LaserJet 4L, 4P, 5L, 5P, 6L, 6P (See Note 1) The following printers are not supported in a bi-directional mode: HP LaserJet, LaserJet Series II, LaserJet IID, IIP, IIP Plus HP LaserJet IIIP, III, IIID, IIISi HP DeskJet Printers HP DesignJet Plotters Note 1: These printers are supported in a bi-directional mode only when connected to a JetDirect EX or JetDirect EX Plus3 print server. Note 2: The IEEE 802.2 (DLC) protocol is only supported on Port 1 of the JetDirect EX Plus3 Print Server. TCP/IP is supported on all three ports. ********************************************************************* * * * 6.0 TCP/IP * * * ********************************************************************* With JetAdmin for OS/2 version A.03, network administrators can now create ports and manage printers via the TCP/IP Protocol. ********************************************************************* * 6.1 Assigning IP Addresses * ********************************************************************* In order for HP JetAdmin to communicate with a JetDirect print server via TCP/IP, the JetDirect print server must have a valid IP address. JetAdmin does not provide a mechanism for configuring IP addresses. The JetDirect print server can be assigned an IP address via the following mechanisms: Front Panel Telnet BOOTP DHCP (See Note) RARP Note: When the JetDirect print server is configured via DHCP, it is strongly recommended that the JetDirect device be given a permanent lease. JetAdmin assumes that the JetDirect device will maintain its IP address. To prevent JetAdmin from using TCP/IP for printing, deselect TCP/IP from the Network Types box on the Port Options page. ********************************************************************* * 6.2 TCP/IP Printer Discovery Options * ********************************************************************* HP JetAdmin for OS/2 Warp offers several TCP/IP discovery options for both local and remote subnets. These options allow the network administrator to decide how printers will be discovered on the network. The default option is a local subnet broadcast. A local subnet ping is also available. These two options are mutually exclusive. NOTE: The local subnet is determined based on the IP address and Subnet Mask configured for the Server's primary NIC. The administrator can also choose to disable TCP/IP discovery, or search IP addresses located in a file. For more information on these options, please view the on-line help. ********************************************************************* * 6.3 Advanced TCP/IP Printer Discovery Options * ********************************************************************* The advanced TCP/IP discovery options include an address range search and remote subnet search. JetAdmin will search a range of IP addresses. This type of search is valid for local and/or remote subnets. Multiple ranges may be searched. JetAdmin can also be configured to search a remote subnet. When an IP address on a remote subnet is entered, JetAdmin converts the given IP address to the subnet address, based on the subnet mask. JetAdmin will only allow each subnet to be entered once. The subnet broadcast and subnet ping options are mutually exclusive for a given subnet. For more information on the Advanced TCP/IP Discovery options, please view the on-line help. ********************************************************************* * * * 7.0 IEEE 802.2 (DLC) Tuning Adjustments * * * ********************************************************************* The information provided about changing network parameters is provided for convenience only. For the most current information, or for details about changing network parameters, see your IBM LAN Server or Warp Server network administrator documentation. Network Printer discovery via DLC is now controlled from the DLC page in the Port Settings notebook. The default setting is a single DLC broadcast. The administrator can disable discovery, or set the polling option to send a broadcast packet at regular intervals. FEATURE RESOURCE REQUIREMENT =========================== ====================================== Running JetAdmin 1 IEEE 802.2 SAP for OS/2 1 IEEE 802.2 Link Station per Printer. *See Note 1 =========================== ====================================== Heavy network utilization. Increase T1 timer, starting with the or printer(s) configured value 1, until the print server is no across bridge(s) from print longer querying the printer for an server acknowledgment. =========================== ====================================== Note 1: SAPs and Link Stations settings are modified through MPTS (LAPS). In addition to increasing the number of Link Stations, verify that the number of reserved Link Stations on the Server options page (see section 3.2) is equal to or greater than the number of printers to be configured on the server. TIMER (*See Note 2) =========================== ====================================== Inactivity Timer (Ti) The Inactivity Timer (Ti) is a multiplier that determines how often the IEEE 802.2 protocol checks an inactive link to verify that the link is still operational. This time is ignored unless your own IEEE 802.2 application is used directly. This parameter value should be 5 to 10 times the Response Timer (T1). =========================== ====================================== Response Timer (T1) The response timer is a multiplier that determines how long the sending adapter waits for an acknowledgment before querying the partner's link station status. This parameter value should be large enough to account for the total delays that a frame would normally encounter within the sending workstation, the network, and the receiving workstation. =========================== ====================================== Acknowledgment Timer (T2) The acknowledgment timer is a multiplier used to determine the amount of time that an acknowledgment for a received frame is delayed when the number of frames sent is less than the Receive window count. =========================== ====================================== Network Timer (Tnet) This timer is for support reference only. NOTE: This timer should only be modified upon advice from an HP Support Center. =========================== ====================================== Tq The Tq timer is used by the Port Settings Interface. This timer is for support reference only. NOTE: This timer should only be modified upon advice from an HP Support Center. Note 2: The current timer settings are displayed on the Server options page (see section 3.2). ********************************************************************* * * * 8.0 Printer Drivers * * * ********************************************************************* Printer Drivers for OS/2 Presentation Manager applications are available from HP and IBM. To download the latest version of the OS/2 printer drivers, see section 14, Technical Assistance. The LASERJET.DRV OS/2 PCL driver for HP printers is supported by Hewlett- Packard. OS/2 PostScript Drivers are supported by IBM. ********************************************************************* * 8.1 Automatic Driver Installation * ********************************************************************* The LAN administrator can set up a share to allow clients running this software to download required print drivers from a common place. This is useful when the print server is using a print driver that is not yet installed on the client. When the client creates a network print object referencing the print server's shared print queue, the print object will first check to see if the required print driver has already been installed on the client. If the driver is not installed on the client, the print object will look in the following places for a path to the print driver: 1. The spooler will look in the OS2 system INI file for application name PM_SPOOLER_DRVSHARE. The keynames for this application name will be print server names; the keyvalue will be the path to the print drivers that can be downloaded to clients. If the application name is found, the spooler will use the keyvalue for the print server requested or the first keyvalue if the print server requested is not a keyname. The following is an example entry for print server PRINTSRV on a LanServer Domain. This assumes all clients have a "net use" in place for a drive that contains the print drivers. App Name Key Name Key Value --------- --------- --------- PM_SPOOLER_DRVSHARE LS:\\PRINTSRV X:\DRVS 2. If no PM_SPOOLER_DRVSHARE entry exists, the print server will be checked for a directory share named PRINTDRV. 3. If neither of the above finds a path to print drivers, the user's logon domain "LS:\\*ALIAS" will be checked for an alias name PRINTDRV. The path returned by one of the above methods will be used by the print object as follows: - Search the root of the path for packed files (*.DR_) - Search the root of the path for unpacked files (*.DRV) - Search the subdirectory OS2DRV of the path for packed or unpacked files - Search the subdirectory PMDD_n of the path, where n is the OS/2 printer driver diskette number and the subdirectory contains the OS/2 printer driver diskette contents For example, to share all OS/2 printer drivers, the administrator can create the following directories: a) D:\DRVS b) D:\DRVS\PMDD_1 - contains OS2 print driver diskette 1 c) D:\DRVS\PMDD_2 - contains OS2 print driver diskette 2 d) D:\DRVS\PMDD_3 - contains OS2 print driver diskette 3 e) D:\DRVS\PMDD_4 - contains OS2 print driver diskette 4 f) D:\DRVS\PMDD_5 - contains OS2 print driver diskette 5 The administrator can then set up a share for users to the D:\DRVS directories. ********************************************************************* * * * 9.0 Enhanced Spooler * * * ********************************************************************* This version of JetAdmin for OS/2 Warp requires the enhanced spooler from IBM. The enhanced spooler, installed by SpoolerPak version 8.253 or greater,(see section 2.0 Installation)provides additional views to the user. These views are the Port View and All Jobs View. The Port View shows the current status of those ports selected in the output port tab of all printer objects. This view will flicker as the status of the ports is updated. NOTE: You can open the Port Settings interface by double-clicking on the HP Network Port in the Spooler Port View. The All Jobs View shows the status of all jobs in the spooler. These views are opened using the following steps 1. Click on the printer object with the right mouse button 2. Click on the Open arrow button 3. Select the appropriate view from the list ********************************************************************* * * * 10.0 Redirecting LPT Ports * * * ********************************************************************* You can redirect an LPT port to a local print object by using the SPOOL command and specifying the print object name as the output device. The syntax of this command is as follows: SPOOL /D:LPT1 /O:QUEUE1 Where "QUEUE1" is the physical name of the printer object, (as seen on the View page of the printer object's settings), and LPT1 is the LPT port to redirect For more information, type "help spool" from an OS/2 prompt or consult your OS/2 documentation. NOTE: A "NET USE LPT1: \\MACHINEID\NETNAME" will supersede the SPOOL command. For more information on the NET USE command, type "net help net use" at an OS/2 prompt or see your LAN Server documentation. ********************************************************************* * * * 11.0 LaserJet 5Si High Capacity Output (HCO) * * * ********************************************************************* The LaserJet 5Si High Capacity Output is configured through the Remote Control Panel (Printer Panel) utility. The High Capacity Output can be configured for Mailbox, Stacker, or Job Separation mode. Use the following steps to configure the LaserJet 5Si High Capacity Output bin: 1. Open the Remote Control Panel using the steps in section 4.1. 2. Select the Page Control Tab. 3. Select the appropriate mode for the High Capacity Output. 4. Choose OK to close the Remote Control Panel. 5. When the prompt appears to save the changes to the printer, choose YES. 6. Wait 30 seconds. ********************************************************************* * * * 12.0 Known Defects * * * ********************************************************************* There are a few known defects with using HP JetAdmin for OS/2. A detailed list of the known defects follows. 1. Problem: Coexistence with other DLC based printing solutions not supported. Cause: HP JetAdmin for OS/2 Warp and other DLC based printing solutions, such as Lexmark's MarkVision, can not run on the same server due to limitations within IBM's IEEE 802.2 implementation. IEEE 802.2 uses the process id in communication with DLC applications. The OS/2 spooler process runs all port drivers as threads of the spooler process. Therefore, all port drivers share the same process id, which causes unpredictable results. Workaround #1: Configure all HP Network Ports to use the TCP/IP protocol for printing. Deselect the DLC protocol on the Port Options page. Workaround #2: Install only one vendor's printing solution per print server. 2. Problem: With certain models of Hewlett-Packard printers, the Remote Control Panel capabilities list on the status page shows "Installed RAM: 0MB". Cause: Unknown Workaround #1: Use HP WebJetAdmin to display the device capabilities. Workaround #2: Print a self test on the printer to determine the actual installed printer memory. ********************************************************************* * * * 13.0 Troubleshooting * * * ********************************************************************* This section is intended to provide some basic troubleshooting hints. It is not meant to be all-inclusive. If your particular issue is not addressed in this section, please contact HP Customer Support for further assistance. If JetAdmin for OS/2 Warp is not functioning as you would expect, you may wish to re-initialize the HP JetAdmin software by disabling and then enabling the spooler. For more information on disabling the spooler type "help spooler" at an OS/2 prompt. 1. Problem: No printers appear on the Printers page in the Port Settings interface. What to Check: For DLC: Make certain the IEEE 802.2 protocol has been installed on the server. If IEEE 802.2 has been installed, check the Server Options tab and verify that reserved link stations is not set to 0. Also at the Server Options tab, you can check which SAP is in use by JetAdmin. JetAdmin will select 0xc400 if it is available. Make certain that an IEEE 802.2 SAP is available. For TCP/IP: Verify the appropriate printer discovery options have been selected on the TCP/IP page. 2. Problem: The printer you wish to configure does not appear on the Printers page in the Port Settings Interface. What to Check: For DLC: Make certain that the printer is powered on and connected to the network. Verify that the DLC/LLC status on the self-test page shows "READY". On large networks, it is sometimes necessary to refresh the list several times for all printers to appear. Make certain that the printer and Print Server are not separated by a router. Look for any filters which may be enabled on the Port Settings 'Printers' tab. If the printer still does not appear in the list, try a different network cable. Workaround: Type the printer address in the Selected Address box. 3. Problem: The Port Settings screen does not open, instead the screen goes blank for a moment and then returns to the OS/2 desktop. What to check: Verify that the file HPPDEX.EXE is in the \OS2\DLL directory. IF this file is missing, copy HPPDEX.EXE from the install directory to \OS2\DLL or reinstall HP JetAdmin for OS/2 Warp. 4. Problem: After adding the 9th port, the port view reads "Unrecoverable error; see log file". The Port Settings Error Log reads "Maximum number of printers already configured, to add more, please increase the maximum link stations in MPTS (LAPS)." What to check: By default, LAN Server allocates 8 link stations. By default, JetAdmin will reserve all 8 link stations. First, check that link stations are equal to or greater than the number of JetDirect connected printers on the network. If link stations are greater than 8 and this message still appears, open the Port Settings, select the Server Options tab, then select the edit icon from the toolbar. Increase the number of reserved link stations to the desired number of printers. 5. Problem: After installing HP JetAdmin for OS/2 Warp, other DLC based applications no longer work. What to check: By default, JetAdmin will reserve all available link stations. Open the Port Settings interface, select the Server Options tab. Decrease the number of reserved link stations. It may also be necessary to increase the total number of link stations in MPTS to allocate sufficient link stations for JetAdmin and other DLC based applications. ********************************************************************* * * * 14.0 Technical Assistance * * * ********************************************************************* Some of the services below are provided for the United States only. Similar services to those listed below are available in other countries. To learn more about these services, see the online services listed below or call your local authorized HP dealer. ONLINE SERVICES The following services provide 24-hour access to information over your modem. World Wide Web URL ------------------ Printer drivers, updated HP printer software, and product and support information can be obtained from the following URLs. In North America: http://www.hp.com In Europe: http://www2.hp.com In Japan: Printer drivers may be obtained from ftp://www.jpn.hp.com/drivers/ In Taiwan: www.hp.com.tw, with a local driver website of www.dds.com.tw America Online (America Online/Bertelsmann available in France, Germany, and the U.K.) ----------------------------------------------------------------------- Printer drivers, updated HP printer software, and support documentation are available to help answer your HP product questions. Use Keyword HP to start your tour or call (1) (800) 827-6364 and ask for representative #1118 to subscribe. CompuServe ---------- Printer drivers, updated HP printer software, and interactive sharing of technical information with other members are available on CompuServe's HP Users' forums (GO HP), or call (1) (800) 524-3388 and ask for representative #51 to subscribe. (CompuServe is also available in the U.K., France, Belgium, Switzerland, Germany, and Austria.) HP DIRECT ORDERING FOR ACCESSORIES AND SUPPLIES U.S. ---- Phone: (1) (800) 538-8787 Canada ------ Phone: (1) (800) 387-8164 HP SUPPORT ASSISTANT COMPACT DISC This support tool offers a comprehensive online information system designed to provide technical and product information on HP products. Provided quarterly by subscription. U.S. and Canada --------------- Phone: (1) (800) 457-1762 Asia-Pacific Countries ---------------------- Fulfill Plus: (65) 740-4477 (Hong Kong, Indonesia, Malaysia, or Singapore) HP SERVICE INFORMATION U.S. ---- To locate HP-authorized dealers, call (1) (800) 243-9816. Canada ------ To locate HP-authorized dealers, call (1) (800) 387-3867. HP SERVICE AGREEMENTS U.S. ---- Phone: (1) (800) 446-0522 Canada ------ Phone: (1) (800) 268-1221 HP FIRST HP FIRST Fax will deliver detailed troubleshooting information on common software applications and troubleshooting tips for your HP product. Call from any touch-tone phone and request up to three documents per call. These documents will be sent to the fax of your choice. Country Phone Numbers ========= ==================== Australia (61) (3) 9272-2627 Austria (43) (1) 0660-8128 Belgium (Dutch) (32) (2) 0800-11906 Belgium (French) (32) (2) 0800-17043 Canada (1) (800) 333-1917 China (86) (10) 6505-5280 Denmark (45) 8001-0453 English outside of U.K. (31) (20) 681-5792 Finland (358) (9) 0800-13134 France (33) (146) 0800-905900 Germany (49) (13) 081-0061 Hong Kong (852) 2506-2422 India (91) (11) 682-6035 Indonesia (62) (21) 352-2044 Italy (39) (2) 1678-59020 Japan (81) (3) 3335-8622 Korea (82) (2) 769-0543 Malaysia (60) (3) 298-2478 Netherlands (31) (20) 0800-222420 New Zealand (64) (9) 356-6642 Norway (47) 800-11319 Philippines (65) 291-7951 Singapore (65) 275-7251 Spain (34) (90) 099-3123 Sweden (46) (2) 079-5743 Switzerland (German) (41) (1) 0800-551527 Switzerland (French) (41) (1) 0800-551526 Taiwan (886) (2) 719-5589 Thailand (66) (2) 661-3511 United Kingdom (44) (134) 0800-960271 United States (1) (800) 333-1917 CUSTOMER SUPPORT AND PRODUCT REPAIR ASSISTANCE (U.S. AND CANADA) During Warranty Period ---------------------- Call (1) (208) 323-2551 Monday through Friday from 6 am to 6 pm (Mountain Time). Free of charge during the Warranty Period. However, your standard long-distance phone charges still apply. Have your serial number ready when calling. After Warranty Period --------------------- Post-warranty telephone assistance is available to answer your product questions. Call (1) (900) 555-1500 ($2.50* per minute, U.S. only) or call (1) (800) 999-1148. ($25* per call, Visa or Master Card, U.S. and Canada) Monday through Friday from 7 am to 6 pm and Saturday from 9 am to 3 pm (Mountain Time). Charges begin only when you connect with a support technician. *Prices subject to change. EUROPEAN CUSTOMER SUPPORT CENTER HP provides a free telephone support service during the warranty period. By calling a telephone number listed below, you will be connected to a responsive team waiting to help you. If you require support after your warranty has expired, you can receive support for a fee through the same telephone number. The fee is charged on a per-incident basis. Call Monday-Friday, between 8:30-18:00 CET. When calling HP, please have the following information ready: * Product name and serial number * Date of purchase * Description of the problem Language Country Phone Number ========= ======== ================================= English Ireland (353) (1) 662-5525 U.K. (44) (171) 512-5202 International (44) (171) 512-5202 Dutch Belgium (32) (2) 626-8806 Netherlands (31) (20) 606-8751 French France (33) (45) 043-9853 Belgium (32) (2) 626-8807 Switzerland (41) (84) 880-1111 German Germany (49) (180) 525-8143 Austria (42) (1) 0660-6386 Norwegian Norway (47) 2211-6299 Danish Denmark (45) 3929-4099 Finnish Finland (358) (9) 0203-47288 Swedish Sweden (46) (8) 619-2170 Italian Italy (39) (2) 264-10350 Spanish Spain (34) (90) 232-1123 Portuguese Portugal (351) (1) 441-7199 IN-COUNTRY SUPPORT NUMBERS HP FIRST and Customer Support are available in many other countries. If you require support after your warranty has expired or additional product repair services, or if your country is not listed below, see the online services listed above. Country/Region Phone Numbers ================== ================================= Argentina (54) (1) 781-4059 (54) (1) 781-4069 Australia (61) (3) 272-8000 Brazil (55) (11) 709-1444 Canada (1) (208) 323-2551 China (86) (10) 6261-4174 (86) (10) 6261-4175 (86) (10) 6261-4176 (86) (10) 6262-5666 Czech Republic (42) (2) 471-7321 Greece (30) (1) 689-6411 Hong Kong (852) 800-7729 Hungary (36) (1) 343-0310 India (91) (11) 682-6035 (91) (11) 682-6069 Indonesia (62) (21) 350-3408 Korea (82) (2) 3270-0700 outside Seoul, call (82) (80) 999-0700 Japan (81) (3) 3335-8333 Malaysia (60) (3) 295-2566 Mexico D.F. (52) (5) 326-4600 Mexico Guadalajara (52) (3) 669-9500 Mexico Monterrey (52) (83) 378-4240 New Zealand (64) (9) 356-6640 Philippines (63) (2) 894-1451 Poland (48) (22) 37-5065 Portugal (351) (1) 301-7330 Russia (7) (95) 923-5001 Singapore (65) 272-5300 Switzerland (41) (1) 753-7111 Taiwan (886) (2) 717-0055 Thailand (66) (2) 661-4011 (66) (2) 661-4012 Turkey (90) (1) 224-5925 ********************************************************************* * * * 15.0 Legal Statements * * * ********************************************************************* ********************************************************************* * 15.1 Trademark Notices * ********************************************************************* IBM, OS/2,and LAN Server are registered trademarks of the International Business Machines Corporation in the U.S.or other countries or both. PostScript is a registered trademark of Adobe Systems. ********************************************************************* * 15.2 Software License * ********************************************************************* The following License Terms govern your use of the accompanying Software unless you have a separate signed agreement with HP. License Grant ------------- HP grants you a license to Use one copy of the Software. "Use" means storing, loading, installing, executing or displaying the Software. You may not modify the Software or disable any licensing or control features of the Software. If the Software is licensed for "concurrent use," you may not allow more than the maximum number of authorized users to Use the Software concurrently. Ownership --------- The Software is owned and copyrighted by HP or its third-party suppliers. Your license confers no title to, or ownership in, the Software and is not a sale of any rights in the Software. HP's third- party suppliers may protect their rights in the event of any violation of these License Terms. Copies and Adaptations ---------------------- You may only make copies or adaptations of the Software for archival purposes or when copying or adaptation is an essential step in the authorized Use of the Software. You must reproduce all copyright notices in the original Software on all copies or adaptations. You may not copy the Software onto any public network. No Disassembly or Decryption ---------------------------- You may not disassemble or decompile the Software unless HP's prior written consent is obtained. In some jurisdictions, HP's consent may not be required for limited disassembly or decompilation. Upon request, you will provide HP with reasonably detailed information regarding any disassembly or decompilation. You may not decrypt the Software unless decryption is a necessary part of the operation of the Software. Transfer -------- Your license will automatically terminate upon any transfer of the Software. Upon transfer, you must deliver the Software, including any copies and related documentation, to the transferee. The transferee must accept these License Terms as a condition to the transfer. Termination ----------- HP may terminate your license upon notice for failure to comply with any of these License Terms. Upon termination, you must immediately destroy the Software, together with all copies, adaptations and merged portions in any form. Export Requirements ------------------- You may not export or re-export the Software or any copy or adaptation in violation of any applicable laws or regulations. U.S. Government Restricted Rights --------------------------------- The Software and any accompanying documentation have been developed entirely at private expense. They are delivered and licensed as "commercial computer software" as defined in DFARS 252.227-7013 (Oct 1988), DFARS 252.211-7015 (May 1991) or DFARS 252.227-7014 (Jun 1995), as a "commercial item" as defined in FAR 2.101(a), or as "Restricted computer software" as defined in FAR 52.227-19 (Jun 1987) (or any equivalent agency regulation or contract clause), whichever is applicable. You have only those rights provided for such Software and any accompanying documentation by the applicable FAR or DFARS clause or the HP standard software agreement for the product involved. ATTENTION ANY PARTY INSTALLING THIS SOFTWARE FOR USE BY PARTIES OTHER THAN THEMSELVES (e.g., VARs, RESELLERS, SYSTEM INTEGRATORS, etc.): ANY PERSON TO WHOM THIS SOFTWARE IS TRANSFERRED SHOULD BE AWARE THAT USE OF THE SOFTWARE IS SUBJECT TO ANY HP SOFTWARE LICENSE TERMS DISTRIBUTED WITH THE SOFTWARE. USE OF THE SOFTWARE INDICATES ACCEPTANCE OF THESE TERMS. IF THE USER DOES NOT ACCEPT THESE TERMS, THE SOFTWARE SHOULD BE RETURNED. ********************************************************************* * 15.3 Copyright * ********************************************************************* Copyright (c) 1998 Hewlett-Packard Company. All Rights Reserved. ╔═══════════════════════════════════════════════════════╗ ║ ║ ║ Hewlett-Packard JetDirect ║ ║ ║ ║ JetAdmin for OS/2 Version A.03.10 ║ ║ ║ ║ README.1ST ║ ║ ║ ║ 11/2/1998 ║ ║ ║ ╚═══════════════════════════════════════════════════════╝ Please review this file prior to installing JetAdmin for OS/2 version A.03.10. This file contains last-minute changes and information not included in other documentation. The latest version of JetAdmin for OS/2 may be found at the Hewlett-Packard support website: http://www.hp.com/go/support Search for "OS/2 Warp JetAdmin". ************************************************************************* TABLE OF CONTENTS A. SYSTEM REQUIREMENTS B. CID REQUIREMENTS C. KNOWN ISSUES ************************************************************************* A. SYSTEM REQUIREMENTS For OS/2 Warp 4, there is no need to install the Spooler Pak. The Spooler Pak version 8.253 is required for HP JetAdmin for OS/2 Warp to function properly on OS/2 Warp 3.x based systems. HP JetAdmin for OS/2 does not support DLC protocol printers with OS/2 Warp Server SMP. TCP/IP protocol printers are supported. HP JetAdmin for OS/2 supports a maximum of 32 ports per server. ************************************************************************* B. CID REQUIREMENTS HP JetAdmin for OS/2 version A.03.10 has been enhanced to allow a CID installation of queues and ports. This capability is dependent on obtaining a new version of the Remote Multiple Printer Installation program (RINSTPRN.EXE) from IBM. To obtain RINSTPRN.EXE visit the IBM Software Choice website: http://www.software.ibm.com/os2warp. For HP Network Printers, the keywords vary somewhat from those found in the IBM sample response files. The following examples should be used for installing HP Network Ports. Example 1: DLC Port ADDPORT NAME=PORT1 PORTDRIVER=HPPD SRCPATH=c:\os2\dll CARD_ADDRESS=0 - 080009B492B6 CONN_TYPE=0 PORT_VIEW=51 ENDPORT ADDQUEUE NAME=QUEUE1 PORT=PORT1 DRIVERNAME=LASERJET.HP LaserJet 5/5M ENDQUEUE DEFINEQUEUEPROPS ORIENTATION=Landscape DUPLEX=Book ENDQUEUEPROPS NOTE: CARD_ADDRESS = adapter number - MAC address CONN_TYPE 0=continuous connection, 1=job based connection Example 2: TCP/IP Port ADDPORT NAME=PORT2 PORTDRIVER=HPPD SRCPATH=c:\os2\dll CARD_ADDRESS=15.39.123.45 CONN_TYPE=0 PORT_VIEW=51 ENDPORT ADDQUEUE NAME=QUEUE2 PORT=PORT2 DRIVERNAME=LASERJET.HP LaserJet 5Si Mopier ENDQUEUE DEFINEQUEUEPROPS ORIENTATION=Landscape DUPLEX=Book ENDQUEUEPROPS ************************************************************************* C. KNOWN ISSUES Issue: All printers are not discovered with TCP/IP broadcast discovery selected. Cause: Broadcast discovery results can vary based on network bandwidth, network latency, JetDirect card status, and NIC BIOS and drivers. Solution: Open the JetAdmin Port Settings notebook and select the 'TCP/IP Discovery' page. Change the selected 'Search Local Subnet' option from 'Broadcast' to 'Subnet Ping'. Issue: After changing the 802.2 Queue Elements setting to 1400, the message "unrecoverable error, see log file" appears when attempting to access the port view. Solution: Verify that the setting for Queue Elements in JetAdmin does not exceed the value for Maximum Queue Elements in MPTS. Issue: Printers discovered on remote subnets appear in the printers list but do not show complete printer status Solution: This behavior is typically observed when discovering a printer across multiple routers. The correct status of the printer is displayed in the Port Options page. Issue: The Spooler Pak can not be installed on an OS/2 Warp 4 system. Solution: There is no need to update the spooler on OS/2 Warp 4.